Answers to the most common questions about our residential cleaning services in Central Florida.
Our services cover the main areas of the home, including kitchens, bathrooms, bedrooms, and common living spaces. The specific scope depends on the type of cleaning selected.
We offer:
Additional services may be requested based on your needs.
Deep cleaning is more detailed and is recommended as a first service or when buildup is present. It establishes a proper maintenance level.
Recurring cleaning maintains the cleanliness once that standard has been achieved.
Pricing is based on the size of the home, the type of service requested, and the overall condition of the property. In some cases, we may request photos or a short video to provide a more accurate quote.
The initial visit requires additional time and effort to bring the home to a proper maintenance standard. Once that foundation is established, recurring visits are more efficient.
The duration varies depending on the size and condition of the home. We do not work under strict time limits—our priority is delivering quality results.
We recommend decluttering floors and surfaces, putting away food and fragile items, and ensuring pets are safely secured. This allows our team to work efficiently and safely.
Yes. You may include or exclude specific areas. In some cases, additional details may be requested to properly adjust the service and pricing.
Absolutely. We encourage clients to share preferences so we can maintain consistency during future visits.
We assign the appropriate number of professionals based on the size of the space and type of service to ensure both efficiency and quality.
No. You only need to coordinate secure access to the property in advance.
Yes. We simply ask to be informed in advance and that pets remain safely secured if necessary during the service.
No. Cleanovy provides all professional cleaning products and equipment needed for the service.
Yes. Cleanovy is fully insured for your protection and peace of mind.
We accept credit cards, Zelle, Venmo, PayPal, checks, and cash. Payment is due on the day of service unless otherwise agreed in advance.
Tips are never required but are always appreciated. Online reviews are also a valuable way to support our business.
Any concerns must be reported within 24 hours of the service so we can properly review and address the matter.
See our Service Satisfaction Guarantee for full details.
We do not provide carpet washing, interior cleaning of large appliances (washer, dryer, dishwasher), home organization, wall washing, exterior areas, patios, or garages unless agreed upon in advance as an additional service.
For safety reasons, we do not move heavy furniture or large appliances. We clean around and underneath them only if safely accessible.
We do not guarantee removal of permanent stains, heavy hard water buildup, mold, or damage caused by long-term neglect or surface wear.
Any incident believed to be related to the service must be reported within 24 hours for proper review.
If access is not available at the scheduled time due to missing keys, codes, or instructions, the service may be considered a late cancellation.
Yes. We require at least 48 hours’ notice. Late cancellations may result in a fee. See our Cancellation Policy for full details.
Water and electricity are required to complete the service. If unavailable, the appointment may be considered a late cancellation.
No. Pet waste must be removed prior to our arrival.
We reserve the right to refuse or reschedule services in properties with extreme conditions, biohazards, infestations, safety risks, or previously undisclosed situations that may compromise our team’s safety.
We operate within an approximate 2-hour arrival window, as the duration of each service may vary depending on property conditions.
Yes. We can send an estimated arrival notification once the team is en route.